Privacy Policy

Effective Date: August 27, 2025

This Privacy Policy ("Policy") describes the manner in which debtLocker ("Company", "we", "us", or "our"), our website at debtlocker.in (the "Site"), and our mobile Application or SDK (collectively, the "Service") collect, store, use, and protect your information when you use our services. debtLocker operates in accordance with all relevant data protection and privacy regulations at all times.

Important Notice: debtLocker is fully committed to safeguarding your personal information. Data accessed via the app is limited strictly to what is needed for compliance and payment enforcement purposes.

1. Information We Collect

To provide a secure and reliable device-locking and payment management platform, we may gather the following types of information:

  • User-Provided Information: When you register for a merchant account, request a demo, or use our support features, we may collect your name, business name, email address, phone number, and physical address.
  • App & SDK Permissions: With the customer's informed consent obtained at the time of device enrollment, the debtLocker app collects necessary device-level attributes including device hardware identifier (IMEI/UUID), operating system version, active SIM card status, and geographic location. This data is collected solely for financing compliance and payment enforcement purposes.
  • Cookies & Analytics: We use standard cookies (session, preference, and security cookies) to keep you logged in and preserve your settings. We also employ third-party services like Google Analytics and Firebase to collect statistics, logs, and crash reports to improve application stability and performance.
  • System Diagnostics & Log Files: When you visit our website, our servers automatically log internet protocol (IP) addresses, browser types, Internet Service Provider (ISP), date/time stamps, and referral paths to analyze traffic and diagnose technical issues.

2. How We Use Your Information

We use the collected data strictly for operating our platform and securing device installment programs, including:

  • Maintaining and managing your user account and facilitating device compliance management.
  • Enforcing payment compliance by executing remote device lockdowns when defaults occur, and unlocking devices instantly once repayments are confirmed.
  • Sending automated payment alerts, SMS notifications, and system warnings to financed device screens.
  • Monitoring platform stability, analyzing usage trends, and fixing bugs.

3. Data Sharing & Third-Party Disclosure

Our Data Selling Policy: Your information will never be sold or disclosed to any third party, except where required under applicable law or as explicitly authorized under your financing agreements.

We do not share your personal data with third-party marketers. We may disclose data only under the following limited circumstances: (a) to third-party hosting, database, and infrastructure providers who work on our behalf under strict confidentiality terms; (b) if required to do so by law, court order, or government authority; (c) to enforce our platform Terms & Conditions or to protect the safety, rights, or property of debtLocker, our partners, or users.

4. Third-Party Services & Links

Our Service may integrate with third-party websites or services (e.g. payment collection gateways or distributor management systems). Any data you submit on these external networks is subject strictly to their respective privacy policies. We encourage you to review their policies, as debtLocker has no control over and assumes no responsibility for third-party practices.

5. Data Security

debtLocker implements physical, electronic, and managerial security protocols designed to prevent unauthorized access, alteration, or disclosure of data. While we strive to maintain the highest standard of information protection, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Policy Towards Minors

Our Services are intended exclusively for businesses and adult customers (18 years and older). We do not knowingly collect or solicit personal information from anyone under the age of 18. If we discover that we have inadvertently collected information from a minor, we will delete that data from our servers immediately. If you believe a minor has registered with us, please contact us at support@debtlocker.in

7. Changes to this Policy

We reserve the right to revise this Privacy Policy periodically. In the event of material updates, we will notify you by posting the revised version on this page and updating the "Effective Date" at the top of the policy. Continued use of the website or apps constitutes your acceptance of the updated Policy terms.

8. Disclaimers

All third-party trademarks, logos, and brands mentioned on our platform are the property of their respective owners. Their mention is purely for device compatibility identification purposes and does not imply endorsement.

9. Contact Us

If you have any questions, complaints, or feedback regarding this Privacy Policy or our data protection protocols, please contact our support desk via email at support@debtlocker.in