Terms & Conditions

Last Revised: August 27, 2025

Welcome to debtLocker. The website located at debtlocker.in (the "Site") and all associated services, mobile applications, and software tools (collectively, the "Website Services" or "Services") are copyrighted works belonging to debtLocker ("Company", "we", "us", or "our").

THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT”) SETS FORTH THE LEGALLY BINDING TERMS FOR YOUR USE OF THE SERVICES. BY ACCESSING, DOWNLOADING, INSTALLING, AND/OR USING THE SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE WITH ALL PROVISIONS OF THIS AGREEMENT, DO NOT ACCESS, DOWNLOAD, INSTALL, OR USE THE SERVICES.

Please review debtLocker's Privacy Policy (debtlocker.in/privacy-policy), which is fully incorporated into and forms part of this Agreement.

1. SCOPE OF SERVICES & PARTY RELATIONSHIPS

Retailer-Customer Financing Agreement: Any device financing, installment, or EMI agreement is made strictly and directly between the Retailer (or financier) and the Customer (buyer). debtLocker is NOT a party to this financing agreement or any transaction conducted thereunder.

Platform Provider Role: debtLocker acts solely as a technology service and support provider. We offer remote device locking software and management dashboard tools to help Retailers enforce compliance with their installment sales.

No Liability for Device Actions: If any lockout or security action is taken on a customer's device, that action is initiated and controlled by the Retailer. debtLocker, as a company, provides support and service tools but is NOT responsible or liable for any lock/unlock actions taken on a customer's device; such actions are solely the responsibility of the Retailer. We only provide the technical mechanism to help manage compliance.

2. User Registration and Account Security

To use the merchant dashboard or activate device locking, you must register for an account and establish Registration Credentials (username and password). You represent and warrant that: (a) all registration info you submit is accurate and truthful; (b) you will maintain its accuracy; and (c) your use does not violate any law. You are entirely responsible for maintaining the confidentiality of your credentials and are solely responsible for any activity under your account. You agree to notify us immediately of any unauthorized use.

3. Acceptable Use Policy

In using the Services, you agree NOT to:

  • Disassemble, modify, reverse compile, reverse engineer, or attempt to bypass the locking mechanisms of any part of the debtLocker software application or SDK.
  • License, sell, rent, lease, or commercially exploit the Website Services without direct authorization.
  • Use the platform or app to collect personal data from other users without their express consent, or gather information beyond what is required for financing compliance.
  • Upload, distribute, or transmit any computer viruses, worms, spyware, or malicious software designed to damage or compromise devices, networks, or servers.
  • Impersonate debtLocker employees, support staff, or representatives.
  • Conduct unauthorized load testing, probing, scanning, or vulnerability assessment of the Services.

4. Disclaimers & Warranties

THE SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE.” WE EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, ERROR-FREE, OR FULLY COMPATIBLE WITH EVERY SYSTEM MODIFICATION OR TIMEZONE SETTING.

5. Limitation of Liability

CRITICAL LIABILITY LIMITATION

debtLocker is not liable for losses, damages, or disruptions caused by the inability to use the Device as a result of payment default or misuse on your part. Under no circumstances shall debtLocker be liable to you or any third party for lost profits, lost data, or any indirect, consequential, exemplary, or punitive damages arising from the lockdown of a device or temporary loss of utility, even if we have been advised of such possibilities.

6. Indemnification

INDEMNITY AGREEMENT

Customer and Retailer agree to indemnify and hold debtLocker (and its affiliates, officers, employees, and agents) harmless against any claims, legal costs, liabilities, or expenses (including attorneys' fees) that arise from your failure to comply with the terms of this Agreement, or from disputes between Customer and Retailer regarding financing installments, defaults, or device locking.

7. Intellectual Property Rights

You acknowledge that all intellectual property rights (including copyrights, patents, trademarks, and trade secrets) in the debtLocker app, SDK, merchant dashboard, and website content (excluding user-provided data) are owned strictly by debtLocker or our licensors. The provision of our Services does not transfer any rights, title, or interest in these properties to you or any third party.

8. Termination

This Agreement remains in full force and effect while you use the Services. We may suspend or terminate your access credentials and rights to use the Services at any time, in our sole discretion, for any breach of this Agreement. Upon termination, your right to use the merchant dashboard and applications terminates immediately. debtLocker holds no liability for data loss resulting from account termination.

9. Governing Law and Dispute Resolution

This Agreement and any dispute arising out of it shall be governed by the laws of India, without giving effect to conflict of laws principles. You agree to submit to the personal and exclusive jurisdiction of the courts located in New Delhi, India for the purpose of litigating all such disputes or claims.

10. General Provisions

This Agreement constitutes the entire agreement between you and debtLocker regarding the use of our Services. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be deemed modified to be valid to the maximum extent permitted by law. Our failure to enforce any right or provision shall not act as a waiver.

11. Contact Us

For any inquiries, legal concerns, or technical support, please contact us by email at support@debtlocker.in